Join Our Team - Customer Service Administrator

Customer Service Administrator

Location:                    Hull

Salary:                        £17,374

Job Reference:           ARM 1705

Are you great at customer service and hate cold calling?

We are currently looking for people like you to work on a full-time basis.

We start all successful applicants on the full National Living Wage, regardless of age.

Reputation. Respect. Responsibility.

To Agenda employees, these are not just words, they are a set of core values that underpin our business and everything that we do.

Agenda Screening Services are looking for people with great customer service skills to join our rapidly expanding team of Desktop Researchers. The ideal candidate will communicate clearly and confidently at all levels and play an integral part in maintaining Agenda’s key commitment to achieving service levels.

Please note that due to our picturesque rural location, and lack of Public transport links, having your own vehicle is advantageous. However, for those without their own transport, we run a minibus service from Hull Interchange to our office near Burstwick (and back!).

What we will expect from you

Excellent customer service and interpersonal skills.

Professional telephone manner with the ability to work seamlessly with both clients and candidates.

Ability to follow processes with a high degree of accuracy.

Clear and concise e-mail correspondence .

Research, analysis and evaluation of information.

The ability to work in a fast-paced environment whilst managing and prioritising your own workload.

Positive and responsible attitude.

Use of Microsoft Office tools and Internet search engines

What you can expect from us:

Ongoing commitment and support towards personal development, regular personal reviews, structured career path and personal funding set aside for training in an annual training bank account.

Following successful completion of your 6 months’ probation your salary will increase to £17,775.00.

Significant benefits through Agenda’s participation in the ‘Great Place to Work Scheme’, including an additional holiday day for your birthday, remuneration review and salary grade increase upon completion of your probation, free tea/coffee and free parking.

Regular company social events, dress down days and charity fundraising activities for Agenda’s chosen annual charity.

Monthly employee awards in recognition of commitment to our values

The opportunity to have your thoughts heard through forums/suggestions which are subsequently reviewed and discussed by senior management.

What you will need:

At least 5 GCSE’s (or equivalent) including English and Maths at grades A-C.

Customer service experience, ideally from a customer contact centre or a similar customer service environment.

Accuracy with attention to detail and the ability to concentrate within our fast-paced environment.

Whilst home working, an ability to be self-motivated and to work independently (whilst being supported via Teams calls with your line manager and colleagues).

To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment screening as an essential part of the recruitment process.