FAQ

How does Agenda protect my data and keep my information secure?

To support compliance with all relevant UK and EU data protection law and the requirements of the General Data Protection Regulation (GDPR). Agenda Resource Management have implemented a personal information management system (PIMS) in accordance to the British standard BS 10012. The objective of the implementation of the PIMS is to provide direction and support for compliance with data protection requirements and good practice. Agenda shall establish, implement, maintain and continually improve the PIMS, including the processes needed and their interactions, in accordance with the requirements of the British Standard BS 10012.

Certification and alignment to ISO/IEC 27001 Information Security Management, BS EN ISO 9001 Quality Management, ISO 22301 Business Continuity and BS EN ISO 14001 Environmental Management and Cyber Essentials are used to support the PIMS as well as suitable qualified and experience personnel in the roles of data protection officer, information security and data owners. These roles will oversee and review data processing activities, maintain data inventories and data impact assessments to ensure that adequate organisational and technical measures are in place which are reviewed on a yearly basis.

Who will you share my data with?

Agenda do not sell your personal data to third parties.

Depending on the screening level ordered by the client and the types of check that screening level consists of, Agenda may have to share your information with a third party to validate the information provided by you is accurate and correct.

Examples of third parties Agenda will share your data with can be found on our Sub Processors page.

Can I find out what information Agenda hold on me?

Agenda, at your request, can confirm what information we hold about you and how it is processed. You will need to provide identification before we release this information.

Please see our Privacy Policy for more information.

How long will you hold my data for?

Agenda Screening Services stores your data for a maximum period of 6 months, from the completion of your Screening. After 6 months your personal identifiable information is removed from our system.

I would like to make a complaint, who can I contact?

In the event that you wish to make a complaint about how your personal data is being processed by Agenda or how your complaint has been handled, you have the right to lodge a complaint directly with The Information Commissioner's Office (ICO) and Agenda’s Data Protection Officer.

The details for each of these contacts are:

Data Protection Officer
PO BOX 24
Hull
HU12 8YJ
dataprotection@agenda-rm.co.uk

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
0303 123 1113